Today, we are standing at the beginning of a new decade that will be driven by the penetration of technology in human lives, reforming inter-personal relationships, changing business models and disrupting industries with the advent of Industry 4.0. Therefore, it is important to understand Industry 4.0 at a fundamental level and its associated dynamics which we will refer to as ‘The 3-Ws of Industry 4.0’. This will enable us to analyse the role of H in ‘HR’, transform the end-to-end talent and workforce spectrum and deploy resources such that organizations can disrupt rather than get disrupted.
What
is Industry 4.0?
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Implication
on HR as a function
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It is a
network of cyber-physical systems with intelligent factories and
workplaces driven by smart machines that communicate with each other,
diagnose risks and initiate corrective actions.
4.0
aims at optimization of supply chains and value chains across
organizations by gathering and analysing patterns of large volumes of
data, otherwise impossible for humans.
The penetration
of use cases led by AI/ML/IoT/Big Data and Analytics to name a few.
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This
places a huge responsibility on the HR function to enable a smooth and
successful transition from Industry 3.0 to Industry 4.0 at an
organization-wide level.
Need of
restructuring the employee acquisition, employee engagement and
talent management processes to meet the changing psychological,
financial, learning and development needs of employees – both humans and
machines.
Prepare
the business and the workforce to embrace the culture of ‘Co-bot’, co-sharing
workplace between humans and robots. Sensitize workforce to understand and
co-opt with their machine counterparts for better collaboration.
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Why
move to Industry 4.0?
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Implication
on HR as a function
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The
shift from a services economy to a profit power economy post the global
financial crisis, resulting to an ecosystem of contested boundaries can be
tackled majorly by harnessing the power of data – its aggregation as well as
analysis.
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Urgent
need of HR professionals to upskill themselves to leverage ‘Talent Sciences’
– the acumen of intuition by gathering employees’ and candidates’ data to
hire and retain the best talent from the market.
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Where
is Industry 4.0 applicable?
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Implication
on HR as a function
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The
adoption of Industry 4.0 is changing the business models across the various
segments of manufacturing and service sectors alike.
From
Shop floors to boutique manufacturing, from standardized service centres to
personalized customer/ client value creation, industry 4.0 is changing the
way producers and consumers meet, exchange ideas and transact.
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Industry
4.0 is an opportunity for HR as a function to be the focal point for business
critical decisions, revenue generation, business and corporate strategy
formulation.
With
access to employee data, HR can gain a competitive edge and move from
Operational reporting(descriptive analytics) to business strategy
formulation(prescriptive analytics) alongside the Analytics Maturity model by
Gartner. Thereby, getting representation in the executive board and function
not just as a reactive member but also a proactive member to close the
feedback loop of the talent available in the market, enabling the board in
planning the future 4.0 strategy of the firm .
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Few of the many potential use cases could be summed up as follows:
•Pre-Hire – use algorithms for optimized CV processing, candidate conversion rate, predict on-job success to variable factors, debunking the myth of correlation between high GPA scores and intelligence/smartness on – job.
•Development – harness employee behaviour data, employ sentiment analysis to better equip managers in understanding their direct reports at a granular level.
•Succession Planning – employ the right mix of human + machine workforce, allowing humans to perform strategic tasks.
•Employee engagement – employ algorithms to understand patterns in predicting productivity spikes and redesign policies.
•Performance management - AI/ML algorithms can help HR to set objective goals and measurements further adding to the transparency of the process. Additionally, real-time feedback can be provided to employees, resulting in course-correction at every stage rather than waiting for mid- or end-term performance cycles.
•Attrition management – analyse successful vs unsuccessful hires, use data to limit dysfunctional behaviour and enable collaboration by eliminating silo culture.
Thus, in my viewpoint if HR and organizations as a whole want to benefit and ride on the wave of digital disruption, they must adopt Industry 4.0, preparing the organization to focus on being the leader in the current ‘Attention economy’.